FAQs
Is my holiday financially protected?
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL
Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
We protect your money with Protected Trust Services. This means all of your hard earned money goes into a separate trust account and is only used for your booking.
For full details contact us or check www.protectedtrustservices.com
Where can I find the best prices and special offers?
Not all our prices and special offers are available online so if you can't find what you are looking for please call us. We know the best way of combining the very latest special offers to your advantage or advising when is the most cost effective time to stay at a hotel.
Can you help me with ideas?
We are pleased to offer the some of the lowest rates available online. This is provided as we don't offer hotel recommendations and provide all the information online to help you make a decision. If you have any queries throughout the booking process please feel free to call a member of our team.
Can I see a photograph of the actual room I want to book?
We provide as many room images of each hotel/resort that we can, but please note that these are provided only as a guide to the furnishings and the style of the particular property. If you would like to see a photograph of a particular room type please contact us and we will do our utmost to provide one.
Do you provide passport, visa and health requirements on your website?
Currently we do not publish in-depth information on our site, however you may wish to visit the websites on our links page that contain specific advice & information. Please note, however, that it is the ultimate responsibility of the traveller to ensure that their passport, visa and health requirements are valid for the country that they are visiting.
Do you provide travel insurance?
We do not offer travel insurance. However we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
What assistance do you offer disabled clients?
Bradley Travelstore is not a specialist in providing accommodation for disabled clients. However we can give general advice about the suitability of particular properties for disabled or infirm clients or those with any special requirements. To help us ensure that any accommodation is suitable we will ask that specific information about any medical condition or disability be provided to us in writing before a booking is made. If you have serious disability, we recommend that you seek advice from a specialist tour operator.
Can I book a flight inclusive package online?
Sorry - not yet, but this facility is coming very soon. In the meantime please call us to book.
Can I book interconnecting rooms online?
No. If you need to book interconnecting rooms please call us. We have special relationships with the properties we sell enabling us to confirm interconnecting rooms at the time of booking.
Can I book transfers online?
Sorry - not yet, but this facility is coming very soon. In the meantime please call us to book.
When will I receive my confirmation and tickets?
We will send confirmation documents to you within 24 hours email in most cases instantly.
Is there any minimum stay requirement?
Some hotels we feature have a minimum stay requirement. Sometimes, particularly at busy periods, certain hotels have a minimum stay requirement of 5-7 nights.